Frequently Asked Questions
Everything you need to know about our SmartGRID technology and shopping with The Sleep Company.
What makes SmartGRID technology different from memory foam?
Unlike memory foam, our patented SmartGRID technology does not trap body heat. It features 2500+ air channels for superior airflow and is designed to be soft on your shoulders but firm on your back, providing intelligent support that doesn't sag over time.
Do you offer a trial period for your mattresses?
Yes, we offer a 100-night risk-free trial. We want you to be completely satisfied with your sleep, so if you don't love your mattress within the first 100 nights, you can return it for a full refund.
How long does shipping take and is it free?
We offer free shipping on all orders across the country. Specialized mattress orders typically ship within 5-7 business days, while bedding accessories are generally delivered within 3-5 business days.
What kind of warranty comes with the products?
Our SmartGRID mattresses come with a comprehensive 10-year limited warranty that covers manufacturing defects and structural issues, ensuring you have peace of mind for a decade of sleep.
Does the mattress require a specific type of bed frame?
Our mattresses are designed to work on any firm, flat surface. This includes platform beds, slatted frames (with slats no more than 3 inches apart), or even the floor. We also offer our own range of engineered bed frames for optimal support.
What payment methods do you accept?
We accept all major credit and debit cards, net banking, and popular digital wallets. We also provide No-Cost EMI options to make your premium sleep investment more affordable.