Returns & Exchange Policy
At The Sleep Company, we are committed to your comfort and offer a hassle-free return policy within 100 nights for our SmartGRID mattresses. If you are not completely satisfied with your purchase, we ensure a smooth collection and refund process to guarantee your peace of mind.
Initiate Your Request
Log into your account and visit the 'My Orders' section to select the item you wish to return and submit a formal request.
Quality Inspection
Our logistics team will schedule a visit to verify that the product is in original condition and free from any external damage or stains.
Free Doorstep Pickup
Once approved, we will arrange a complimentary pickup from your residence at a time that fits your schedule.
Full Refund Processing
After the item reaches our warehouse, we will initiate a full refund to your original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing